Shipping Information

1. Shipping Fees

• Within Lusaka: A flat shipping fee of K80 applies for all orders within Lusaka.
• Outside Lusaka: Orders outside Lusaka will also be charged K80, but additional fees may apply depending on the delivery location and distance.

2. Same Day Delivery (Lusaka)

• Orders placed before 17:00: Orders made in Lusaka before 17:00 will be delivered on the same day, provided our riders are available and not overwhelmed by demand.
• Delayed Deliveries: If our riders are unable to meet the demand for same-day delivery, your order will be delivered the following day.

3. Out of Town Deliveries (Outside Lusaka)

• Orders placed before 16:30 (Monday - Friday): Orders made outside Lusaka before 16:30 will be dispatched the same day and should arrive the next day or within 1 to 3 days, depending on the distance to your location.
• Orders placed after 16:30: Orders made after 16:30 will be dispatched the following business day.
• Orders placed on the weekend will only be dispatched on Monday and will arrive the following day or between 1 to 3 days depending on the location.
• Orders placed on a public holiday will be dispatched on the next business day.
Weekend and Public Holiday Dispatch: Our riders will be working on the weekend on holidays but will knock off at 16:00. All orders made after this will be delivered the next day.

4. Out of Town Deliveries via Mercury Logistics Or Bus

For deliveries outside Lusaka, we have partnered with Mercury Logistics to ensure your order reaches you safely and efficiently. Delivery times may vary depending on the location and logistics arrangements.
Mercury Logistics doesn't deliver everywhere in Zambia and in such cases we use Buses to have your order delivered to you. Before this is done we will communicate with you.
Tracking Your Order: Once your order has been dispatched, you will receive a tracking number (for out of town deliveries) and an estimated delivery date.

5. Delivery To Other Countries

Delivery to other countries ranges from $10 to $500. As we currently don't have our own international shipping, we will rely on 3rd party logistics companies.