Frequently Asked Questions
Where is ezambezi located?
ezambezi.com is based in Lusaka, Zambia, specifically at Rhodes Park, off Parirenyetwa Road. For your convenience, you can simply search for "ezambezi" on Google Maps to find the exact location and directions to our office.
When will my product arrive?
• Lusaka Orders: If you place an order within Lusaka before 16:30, your product will be delivered the same day before 18:00. This applies as long as our delivery team is available. If our riders are overwhelmed, your order will be delivered the following day.
• Out of Town Orders: For orders placed outside Lusaka, we dispatch orders the same day if made before 16:30 (Monday - Friday). Depending on the distance and logistics, your product will typically arrive within 1 to 3 business days. Please note that we do not dispatch orders over the weekend, so orders placed on Friday or during a public holiday will be processed on the next business day.
Can I pay upon delivery?
Currently, payment upon delivery is available only for orders made within Lusaka. This is because we use our own delivery team to handle Lusaka-based orders. For out of Lusaka deliveries, we use third-party logistics services, which require payment before shipping in order to facilitate smooth and efficient deliveries.
Do you deliver outside Zambia?
Yes, we do offer international shipping to locations outside Zambia. We partner with trusted third-party logistics companies for these deliveries. The shipping cost for international orders typically ranges between $10 to $500, depending on the destination and the size/weight of the package. For more detailed shipping costs, please reach out to our customer service team.
What payment methods do you accept?
We currently accept the following payment methods on ezambezi:
• Cash (for Lusaka deliveries only)
• Mobile Money (MTN Money, Airtel Money, Zamtel Money)
• eWallet payments
Please note that all payment methods are securely processed through our chosen payment gateways, ensuring your data and transactions are safe.
How can I sell a product on ezambezi?
Selling your products on ezambezi.com is simple! Follow these steps:
• Create a Vendor Account: First, you’ll need to sign up as a vendor on our platform.
• Add Your Product: Once registered, go to your vendor dashboard and click on the “Add Product” button.
• Upload Product Details: Provide key details about the product, such as:
• Product image
• Product name
• Description
• Price
• Quantity
• Condition (new, used, etc.)
• Category
• Publish: Once all the details are filled out, hit “Publish,” and your product will be live on the platform for customers to view and purchase!
It's a straightforward process, and you can start selling right away!
What fees does ezambezi charge sellers?
At ezambezi.com, we do not charge sellers any fees to list and sell their products. Our platform is free to use for vendors to display their items. However, we do offer paid advertising options for vendors who wish to promote their products to a wider audience. These advertisements will incur an additional fee, which varies based on the type and duration of the promotion. This expanded FAQ section provides more detail on each point and clarifies how your platform operates for both buyers and sellers. Let me know if you’d like further adjustments!
Order Issues
If you encounter any issues with your order, whether it’s a delayed shipment, damaged goods, or any discrepancies, please reach out to our customer service team. We're committed to resolving any issues as quickly and efficiently as possible.
Account Assistance
If you're having trouble logging in, updating your account details, or need help with your profile, our team is available to help you.
Seller Support
For sellers looking for assistance with listing products, managing your store, or navigating our platform, our Seller Support team is here to guide you.